Key topics x
- Communication Channels & their Effectiveness
- Conscious Competence
- Stakeholder Engagement
- Diverse Personalities
- Preparation (The Call Plan)
- Role Plays & Review (using video conference and face to face)
- Review of Video Conference etiquette
Video Conference Ready
We've got the technology, now lets work out how to use it so that we communicate more effectively...
We have invested in technology and reduced our travel costs, yet our projects (and/or business as usual) have actually become less productive. It is a common plight. Video conference does not equal face to face. Whilst some matters can be dealt with quite effectively (and efficiently) over video conference, others should not even be attempted! Working over video conference will not work unless participants adapt to the technology. "Video Conference Ready" is a variation of "Outcome Focussed Meetings" that deals specifically with the challenges presented by video conference technology.
as with "Outcome Focussed Meetings" participants will improve their entire meeting technique. They will have more short meetings that achieve outcomes, and less long meetings where people talk about "stuff". They will start to earn a reputation for progress - worth spending time with. They will waste less time in meetings they didn't need to attend, and will have less "omigod" moments in meetings as they will be well prepared for whatever comes up. They will also understand the limitations of video conference - what I can/can't do over video conference and what alternatives exist. They will get direct comparisons - same meeting both face to face and video conference.
All staff that have access to video conference facilities.
A balance between theory sessions around engagement and dealing with different personality styles, and more practical sessions on meeting preparation and outcome focus. Most of the afternoon is taken up with practical role plays with comprehensive feedback.
The workshop can be a 1 or 2 day event.