Outcomes

Greater uptake & sustainability of the skills attained on the Engagement Skills Workshops. The Engagement Skills Workshops have great impact in shifting the mindset of participants, and generating new and improved ways of performing their roles. However it is intensive, too much content to take in all at once, too many skills to put into practice after just one sitting. This refresher is designed to help participants sustain the change of behaviour that they have implemented, and then pick up on some of the items they missed or have not yet started. The investment in an additional half day can double the value attained during the initial 3 days.

Audience

Participants of the Engagement Skills Workshops, 6 - 24 months on.

Workshop elements

The key to the workshop is "refresh without repetition". The event revisits key frameworks through quiz and discussion. Time is spent introducing the eCall Plan, and using ioy to plan templates for some of the most important meetings in the participants' real world.

Duration

The workshop is a 3 hour event.